Frequently Asked Questions

What is the Long Service Gift Catalogue?

The Long Service Gift Catalogue is open to eligible VCH staff, medical staff and volunteers who have achieved a long service milestone of 10+ years of service (in 5-year increments, e.g., 10, 15, 20, 25 years). Eligible recipients are invited to order a service gift and service pin from the catalogue.

Who is eligible to order a gift from the Long Service Gift Catalogue?

Eligible 10+ year long service recipients who have achieved a long service milestone of 10+ years in 2024 will receive an email from the VCH Recognition team with information on how they can order their gift and service pin. The gift catalogue is open for 90 days and is not retroactive.

Can I order a gift for a past milestone?

The long service gift catalogue is for 2024 long service recipients achieving 10+ years and is not retroactive.

How do I access the Long Service Gift Catalogue?

Eligible 10+ year long service recipients will receive an email from the VCH Recognition team with information on how they can order their gift and service pin.

What gifts can I select from?

Recipients can choose one gift from their milestone year or any milestone category below. For example, a 20-year recipient may choose a gift from the 10, 15 or 20 year milestone categories.

What if I lose my login code?

If you lose your unique login code or if it has expired, return to the gift catalogue link that was sent to you in your email. Enter your email address and you will receive a new unique login code within a few minutes. Note, the unique login code will expire after 15 minutes.

How can I order my gift?

1. When you are ready to order your gift, find your milestone level by clicking the “Catalogue” link at the top of the page. You can select a gift from your milestone level or any level below (i.e., if you are a 20-year recipient, you can select a gift from 10, 15 or 20 year milestone levels). You can view gifts at all milestone levels.

2. Once you have chosen a gift, click the blue “Add to cart” button.

3. You will then see a page with your gift item. If you made a mistake, or wish to change your selection, you can click the icon to remove the item from your cart. Please note, only one gift item can be added to your cart.

4. You have the option to add your service pin to your order by clicking the black “+ Add” button.

5. Once you are happy with your gift selection, click blue “Checkout” button.

6. You will then be taken to the order checkout page where you can input your email address (recommended) or phone number as well as your delivery address. Please note that no payment details are required as your order is free of charge.

7. Once you have entered your shipping address click the blue “Complete order” button. You will then see the confirmation page with your order details and shipping information. Please ignore the “billing address” as your order is free of charge.

8. You will then receive a confirmation email with your order # and order details.

Can I exchange my gift?

We encourage you to put consideration into your selection. If you receive a damaged or an incorrect item, please contact the gift catalogue team within 30 days of receiving your gift. Returned items must be packaged in their original packing material to protect the item from damage.

What happens if the gift I select is no longer available?

The long service gift catalogue team is committed to ensuring that your recognition experience is memorable. Should you place an order for a long service gift, and it is then discovered that the item you selected is no longer available, we will replace the item with a similar product of equal quality.

What do I do if my gift is damaged?

If you notice damage upon unpackaging your gift, please notify the gift catalogue team within 72 hours of receiving the damaged item. The team will provide you with instructions on how to return the gift for replacement.

What if my gift does not arrive (e.g. lost in transit)?

Upon the completion of your order, you will be provided with an order confirmation. Once the order is shipped, you will receive tracking details via email (if you include your email address during the ordering process). Please print your order confirmation or select to receive a confirmation by e-mail. Should your gift not arrive, please contact the gift catalogue team.

What if the gift I receive is not the one that I selected (received in error)?

Please contact the gift catalogue team. Customer support hours are Mon – Fri 8:30am – 6:30pm and Sat & Sun 9am – 4:30pm.

Returned goods must be packaged in their original packing material to protect the item from damage.

Can I add a service pin to my order?

Yes, you can include a service pin with your order. Simply select it as an option in your cart before checkout.

How will I receive my gift?

Your gift will be shipped to the address you provide at checkout. Please note, gifts will only be shipped to addresses in British Columbia, Canada.

Once I have made a selection and ordered my gift, when can I expect to receive my gift?

After you have placed your order, it will be processed and shipped to the address you specify when you ordered your gift. The average processing time is between 6 to 10 weeks.

Is it possible to monitor the order status of my gift selection?

Upon the completion of your order, you will be provided with an order confirmation. Please save or print your order confirmation or select to receive a confirmation by e-mail upon time of ordering. Should you have any issues, please contact the gift catalogue team.

What if I move? Can I change my shipping address after I’ve ordered my gift?

You will be asked to enter your shipping address upon placing your order. After placing your order, should you need to update your shipping address, please contact the gift catalogue team.

Who should I contact if I have any questions?

Should you have any questions regarding your gift order please reach out to the gift catalogue team.